A precision-machined metal component sits on a workshop table next to a red digital caliper and metal shavings, with CNC machinery and a brightly lit industrial facility in the background.

Manufacturing

When the Line or the ERP Stops, That's Not a Ticket.

Most IT companies hide the price, lock the contract, and send the ticket to another time zone — while the line waits. You get one number you can see, a plan for the year, and a person in Missouri. Cancel anytime.

Let's Talk

Book a first conversation. We'll tell you if we're a fit.

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MSP 501 2026 #222, Channel Futures

Channel Futures' annual ranking of managed service providers.

CJIS

Every STR employee is CJIS certified (the clearance used for law-enforcement systems) and has passed a federal background check.

“I have worked with STR for 10 years. The security suite they offer is the best. The Helpdesk crew is very responsive and always available. When it comes to long term planning and forward thinking, I don't think anyone could match them. They prepare for items and projects very well.”

Nathan Richards

A down station isn't a queue. It's the day.

When a floor PC dies or the ERP won't take an order, the line doesn't wait for a ticket to bounce. That's units that don't ship, a shift standing around, and a scheduler rewriting the afternoon.

The floor and the office have to stay up together — scanners, printers, file shares, and the system that holds orders and inventory. A login that fails at 6:30 a.m. is a start-of-shift problem, not a nice-to-have.

Overnight tickets from another time zone don't restart a shift. You need someone who can pick up in Missouri and, if it takes a visit, drive.

What we actually do here

  • Keep the ERP reachable so orders and inventory can move.
  • Floor PCs, scanners, and printers the line actually uses.
  • File shares the office and the floor both need.
  • Monitoring and backups on the systems that stop production when they fail.
  • A plan for the year so a server or PC refresh doesn't land in a peak week.

First conversation

Tell us what stops the line when IT stalls. We'll tell you if we're a fit.

Let's Talk

How this works

  • Missouri desk — a person, not another time zone
  • One number you can see
  • A plan for the year
  • No contract. Cancel anytime.

Questions manufacturers ask

What happens when the ERP or a line PC goes down?

You call a person in Missouri. We treat it as a start-of-shift problem, not a ticket that sits overnight in another time zone. If it takes a visit to the floor or the office, we drive. The goal is to get the station or the ERP back so the line can move.

Do you work on the floor?

Yes, when that's what it takes — plants and machine shops alike. Floor PCs, scanners, printers, and the systems that talk to the ERP have to work where people stand. Remote first from the Missouri desk; on site when remote isn't enough.

Can you replace or back up an in-house IT person?

We can be the desk, or we can back up the person you already have. A first conversation is how we find out which. That conversation is not a free assessment — we talk, then we tell you if we're a fit.

Is there a contract?

No. One monthly number you can see, a plan for the year, cancel anytime.

Who answers when a shift is waiting?

A person at the Missouri desk — not a chatbot, not a queue in another time zone.

Tired of your IT company?

Book a first conversation. No contracts, no surprises, no asterisks. We'll tell you if we're a fit.

Let's Talk